Please call us at (775) 783-4770, or write to: ARTISON (Attention: Customer Service Department), 2231 Meridian Blvd., Suite #1, Minden, NV 89423. We will promptly advise you of what action to take. We may direct you to an authorized Artison Service Center or ask you to send your speaker to the factory for repair. You will need to present the original bill of sale to establish the date of purchase.
PLEASE DO NOT SHIP YOUR ARTISON PRODUCT TO THE FACTORY FOR REPAIR WITHOUT PRIOR AUTHORIZATION. PLEASE DO NOT RETURN PRODUCT TO THE ABOVE ADDRESS, IT IS NOT A SERVICE LOCATION. You are responsible for transporting your product for repair and for payment of any initial shipping charges. However, we will pay the return shipping charges if the repairs are covered under warranty.